Responsible Gaming

Gamble responsibly

Gambling involves risk, and there is no guaranteed way to win. Games are designed so that outcomes are uncertain, and previous results do not determine future results. A win does not mean another win is more likely, while a series of losses does not mean that a win is due. Treat every bet as entertainment and only gamble with money you can afford to lose.

Before you start, decide how much time and money you are comfortable spending. Consider setting a gambling budget as part of your wider entertainment budget. Once your budget or time limit has been reached, stop playing. Do not increase your spending because of a loss, and do not continue playing in an attempt to recover money that has already been lost.

• Set a spending limit before you play and keep to it.
• Set a time limit and take regular breaks away from the game.
• Only gamble with disposable income, never with rent, bills, loan repayments or essential household money.
• Keep gambling separate from everyday spending where possible.
• Avoid gambling when you are upset, stressed, tired, intoxicated or affected by medication that may impair your judgement.
• Do not borrow money, use credit for gambling or sell possessions to fund play.
• Never chase losses by increasing bet sizes or playing for longer.
• Remember that gambling is not a method of earning income or paying debts.
• Keep your account details private and do not allow other people to use your account.
• Review your gambling activity regularly and take a break if it no longer feels enjoyable.

A useful habit is to pause before each session and ask whether gambling fits your budget, your schedule and your current state of mind. If the answer is no, do not play. A break can be a positive and responsible choice at any time, whether or not you have experienced a loss. Do not treat gambling as a solution to financial pressure, boredom, loneliness or stress.

Safer play tools and account controls

Depending on the services and rules that apply to your account, safer gambling controls may be available to help you manage play. These tools are designed to support your own decisions. They do not remove the risks of gambling, and they should be used alongside a personal budget, regular breaks and honest reflection about your gambling habits.

Spending and deposit limits

You may be able to request a limit on the amount you deposit or spend during a selected period. Choose a limit that reflects what you can genuinely afford, rather than an amount based on a hoped-for win. Consider setting a limit before you begin playing. If a requested reduction is subject to an applicable process or waiting period, do not use that period to increase your spending.

Time reminders and breaks

Time can pass quickly during online play. Where available, use session reminders and schedule regular breaks. You can also decide in advance when your session will end and leave the site at that time. A longer break may be appropriate if you feel distracted, frustrated or unable to stop. Moving away from your device can make it easier to follow the plan you set.

Self-exclusion and account closure

If you want to stop gambling, consider requesting account closure or self-exclusion. Self-exclusion is intended for people who want to prevent or restrict their access to gambling services for a chosen period or until further review. If you request this option, provide accurate information and do not create another account or use another person’s account to continue playing.

Getting help with controls

If you would like information about available account controls, use the relevant customer support channel provided through the website. You can ask about limits, breaks, account closure and other safer gambling options before problems develop. Do not wait until gambling has caused financial, personal or emotional harm before seeking assistance.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and you may not notice the change at first. The following signs can indicate that gambling is becoming difficult to control:

• Spending more time or money gambling than you planned.
• Feeling restless, irritable or anxious when trying to cut back or stop.
• Thinking about gambling frequently during work, study, family time or sleep.
• Chasing losses or increasing bets to experience the same excitement.
• Gambling with money intended for food, housing, bills, savings or other essentials.
• Borrowing money, using credit or hiding transactions to continue gambling.
• Missing work, study, appointments or personal commitments because of gambling.
• Arguing with family or friends about gambling or keeping your activity secret.
• Feeling guilt, shame, stress or low mood after gambling, but continuing to play.
• Trying to stop several times without being able to do so.
• Selling belongings or taking financial risks to fund gambling.
• Gambling to escape problems, loneliness, anxiety or other difficult feelings.

One sign may be enough to justify taking a break and seeking advice. You do not need to wait for a crisis, a large loss or serious relationship problems before asking for help. Speak openly with someone you trust and consider using an independent gambling support service. Professional support is confidential and can help with practical steps, emotional wellbeing and financial concerns.

If gambling is affecting your safety or you are experiencing thoughts of self-harm, seek urgent assistance through appropriate emergency or crisis services in Australia. Gambling support services can also help you identify suitable next steps. Goodman Casino cannot provide medical, financial or psychological advice, so independent professional guidance should be used where needed.

Protecting yourself and others

Gambling accounts should be used only by the account holder and must be kept secure. Use a strong, unique password, protect access to your devices and do not share login details. If you believe another person has accessed your account, change your password and raise the issue through the website’s available support channel.

Adults should take care to prevent children and other unauthorised people from accessing gambling services. Keep devices, passwords and payment methods secure. Use suitable device settings or parental controls where helpful. Gambling is not suitable for children, and young people should not be encouraged to open, access or use gambling accounts.

Be cautious about gambling-related advertising, unsolicited messages and offers that appear to promise easy money or guaranteed results. Legitimate gambling outcomes cannot be guaranteed. Never provide passwords, payment information or identity documents in response to an unexpected request. If you are unsure whether a message is genuine, access the website directly rather than using an unfamiliar link.

Support for family and friends

If someone close to you may be experiencing gambling harm, choose a calm time to talk. Focus on what you have noticed and how the behaviour is affecting them and others. Avoid lending money to cover gambling losses, and do not take responsibility for managing another adult’s gambling without appropriate advice. Encourage them to use safer gambling controls and contact an independent support service.

You can also seek support for yourself. Gambling harm can affect partners, family members, friends and colleagues through financial pressure, conflict and stress. Independent services may provide information for affected others, including guidance about boundaries, finances and conversations about help.

Make a personal plan

1. Decide whether gambling fits your current budget and circumstances.
2. Set spending, time and break limits before playing.
3. Record your gambling activity so you can review the time and money involved.
4. Tell a trusted person about your limits or intention to take a break.
5. Use account closure, self-exclusion or other available controls if you cannot stay within your plan.
6. Contact an independent Australian gambling support service if gambling is causing concern.

Responsible gambling is an ongoing choice. You can change your limits, take a break or stop altogether whenever you decide. For information about Goodman Casino account controls, use the support options available on the website. For personal, financial or emotional assistance, contact an independent qualified service in Australia.