Betting Rules

General betting conditions

Goodman Casino provides access to online gambling products subject to applicable laws, regulatory requirements and the rules displayed for each product. These general rules apply to betting activity unless a specific game, promotion or market has additional conditions. Where there is a conflict between these rules and a product-specific rule, the product-specific rule will generally apply to that product.

You must be legally permitted to gamble online in the place where you are located. Players in Australia should check the laws that apply in their state or territory before using an online gambling service. You must also meet any applicable minimum age requirement. Goodman Casino may restrict or refuse access where gambling is not permitted, where age or identity cannot be verified, or where account activity does not meet legal or security requirements.

You are responsible for keeping your account information accurate and up to date. Account access must be personal to you and must not be shared with another person. You must not allow anyone else to place bets using your account, payment method or available balance. Goodman Casino may take action where an account appears to be operated by another person or used in breach of these rules.

• Only one personal account should be used unless Goodman Casino has expressly approved another arrangement.
• You must provide truthful information during registration, verification and account management.
• You must protect your login details and notify Goodman Casino if you believe your account has been accessed without permission.
• You must not use the website for unlawful activity, fraud, collusion, money laundering or any other prohibited purpose.
• You should review the rules shown on the relevant game or betting page before placing a bet.

Goodman Casino may carry out identity, age, payment and source-of-funds checks where required or considered appropriate. You may be asked to provide documents or further information. During a review, access to some account functions may be limited. Information supplied for verification should be complete, current and readable.

Placing, accepting and settling bets

A bet is submitted when you select the relevant option, enter the stake and confirm the transaction through the available betting interface. Before confirming, check the selection, stake, odds or game details and any other information shown on screen. You are responsible for reviewing a bet before submission. A bet is not guaranteed to be accepted merely because a selection has been entered or displayed.

Bets are accepted only when successfully recorded by the Goodman Casino system. A confirmation message, bet reference or entry in your account history may indicate that a bet has been recorded. If a bet does not appear in your account history, you should not assume that it was accepted. Contact the available support channel through the website if you need to query a transaction, without creating duplicate bets while the matter is being checked.

Once accepted, a bet generally cannot be changed, cancelled or withdrawn by the player unless the relevant product rules expressly allow it. A request to cancel a bet is not effective until it has been confirmed by Goodman Casino. Technical interruptions, slow connections or closing a browser do not automatically cancel a submitted bet. Your account history and the system records will be used when checking whether a bet was accepted.

A bet may be refused, voided, suspended or corrected where there is a technical error, an obvious pricing or display error, a system malfunction, a breach of the rules, suspected fraudulent activity or another valid reason under the applicable terms. Where this occurs, Goodman Casino will apply the relevant product rules and may return or adjust the affected stake or outcome as appropriate.

Game and event outcomes

Outcomes are determined using the official result, game result or settlement information applicable to the product. For games using random outcomes, results are generated through the approved game system and are not selected by players or support staff. For event-based betting, settlement may depend on the official result and any published rules concerning postponements, abandoned events, corrections, disqualifications or changes to results.

Goodman Casino may correct an outcome or account entry where an error is identified. If an outcome has been settled incorrectly, the account may be adjusted to reflect the correct result. Records maintained by the betting platform will normally be treated as the primary record of accepted bets, game play and settlement.

Stakes, winnings and account balances

Before placing a bet, you must have sufficient available funds or an available balance permitted for that product. The stake will be deducted when the bet is accepted. The amount that may be returned from a winning bet depends on the applicable odds, rules, stake and any displayed conditions. A displayed balance may include funds that are restricted, pending, subject to verification or not immediately available for withdrawal.

You should check your account history regularly and report any transaction or balance issue promptly. If you believe a bet has been recorded incorrectly, provide the relevant date, game or market information and bet reference where available. Goodman Casino may investigate account history, technical records, payment records and other relevant information before reaching a decision.

Withdrawals and payment transactions are subject to the applicable payment method rules, account verification requirements, anti-fraud checks and any limits displayed on the website. Goodman Casino may require funds to be returned through an approved method and may decline a transaction where the payment method cannot be verified or is not held in your name. Processing times can vary according to the method, checks and external payment providers.

• Do not use a payment method belonging to another person without prior approval.
• Check that your payment details are correct before confirming a deposit or withdrawal.
• Keep records of deposits, withdrawals, bets and account communications.
• Do not attempt to bypass account, payment or verification controls.
• Promotional funds, if offered, may have separate conditions that must be reviewed before use.

Goodman Casino may suspend activity or hold a transaction while it investigates suspected errors, fraud, unlawful conduct, duplicate accounts, payment disputes or other breaches. Any decision will be made under the applicable Terms and Conditions and relevant legal requirements.

Disputes, technical issues and responsible play

If you have a question about a bet, game result, payment or account entry, raise it through the support options available on the website. Include enough information for the matter to be identified, but do not send passwords or full payment credentials. Goodman Casino may ask for additional information to protect your account and investigate the issue.

Technical problems can affect the display or recording of betting information. If you experience an interruption, stop placing further bets until you can confirm the status of the original transaction. Goodman Casino may rely on system logs and other operational records when reviewing a technical complaint. Where an error affects a bet or result, the applicable rules will determine whether the transaction is confirmed, corrected or voided.

You should gamble only for entertainment and only with money you can afford to lose. Set a budget before you begin and avoid chasing losses. Never gamble while affected by alcohol or other substances, and take regular breaks from play. Gambling outcomes are uncertain, and no strategy can guarantee a win or recover previous losses.

• Set personal deposit, spending or session limits where those tools are available.
• Use a time reminder and take breaks during longer sessions.
• Do not borrow money or use essential household funds for gambling.
• Consider a temporary break or self-exclusion if gambling stops being enjoyable or manageable.
• Seek help from an appropriate gambling support service if you are concerned about your gambling.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operational practices. The current version published on the website applies to future activity from the time it is made available, unless a different effective date is stated. You should review the rules regularly and keep a copy for your records.