Privacy Policy

Information we may collect

To provide an online casino service, Goodman Casino may handle information that identifies you, relates to your account, or is connected with your use of the website. The information collected depends on the services you use, the checks required, and the choices you make. Some information is provided directly by you, while other information may be generated when you use the website or supplied by service providers assisting with casino operations.

Account and contact information

This may include your name, date of birth, username, password, email address, telephone details, residential information, account preferences, responsible gaming settings and records of communications with support. We may also keep information about your account status, requests, complaints, activity and settings. Passwords should be protected carefully, and you should not share them with other people.

Identity and verification information

Where verification is needed, we may handle documents or information used to confirm your identity, age, location, account ownership or source of funds. This can include identity documents, photographs, address evidence and information obtained through verification providers. These checks help protect players, prevent impersonation, detect fraud and support the safe and lawful operation of the service.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, account balances, transaction references, payment method details and related activity. Payment providers may process payment information under their own privacy notices. Goodman Casino may receive information needed to confirm a transaction without necessarily receiving or storing all sensitive payment details, such as a complete card number.

Device, usage and cookie information

When you visit or use the website, we may receive technical and usage information such as your IP address, browser type, operating system, device identifiers, language, pages viewed, approximate location, access times, referring pages and interactions with the website. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website performance and improve the user experience.

Please avoid sending unnecessary sensitive information through chat, email or other communication channels. If you provide information about another person, you should have a lawful reason and any necessary permission to do so.

How we use information

Goodman Casino uses personal information only for purposes connected with operating, protecting and improving the service, or where handling is required or permitted by applicable requirements. The main purposes may include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, account ownership and eligibility to use the service.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Monitoring activity to identify unusual, suspicious or prohibited behaviour.
• Providing customer support, responding to questions and resolving complaints.
• Sending service messages about your account, transactions, security or changes to the website.
• Sending marketing communications where permitted and where you have provided the required choice or consent.
• Understanding how the website is used, fixing errors, testing features and improving performance.
• Applying responsible gaming measures and supporting safer use of the service.
• Meeting record-keeping, reporting, legal, regulatory and dispute-resolution obligations.
• Protecting the rights, property, safety and security of players, Goodman Casino and other people.

We may combine information from different interactions to keep records accurate, prevent misuse and provide a consistent service. Automated tools may be used to help identify risks, verify information or detect unusual activity. Where an automated result has a significant effect on your account, you may contact support to ask for the matter to be reviewed, subject to security, legal and operational requirements.

Marketing choices

You may receive promotional communications only where they are allowed and appropriate. You can usually opt out by using the unsubscribe option in a marketing message or by contacting us. Opting out of marketing will not normally stop essential service, security, transaction or account messages. Your preferences may take a reasonable time to apply across all systems.

Sharing, security and retention

We may share relevant information with carefully selected providers that help operate the service. These providers may support payment processing, identity and age verification, fraud prevention, information technology, website hosting, customer support, analytics, communications and security. They should receive only information that is reasonably needed for their role and should handle it under appropriate confidentiality and security arrangements.

Information may also be disclosed where necessary to comply with a lawful request, legal or regulatory obligation, court process, investigation, dispute, security requirement or responsible gaming process. It may be shared to prevent fraud, protect people, enforce applicable terms, or protect the rights and property of Goodman Casino and others. If a business or service is reorganised, information may be transferred as part of that process, subject to appropriate protections.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure connections, monitoring, authentication procedures and provider controls. No website, device or transmission method can be guaranteed to be completely secure. You can help protect your account by using a strong, unique password, keeping your devices updated, signing out when finished and reporting suspected unauthorised access promptly.

Storage and retention

Personal information may be stored or processed by Goodman Casino and its service providers in Australia or other locations, subject to suitable safeguards and applicable requirements. We keep information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required for security, dispute resolution, record keeping or another permitted purpose.

Some records must be kept for a period required by law even after your account is closed. Closing an account does not necessarily remove all information immediately. When information is no longer required, it may be securely deleted, anonymised or destroyed. Certain information may remain in backups for a limited period before being removed through normal backup processes.

Your choices and data requests

Depending on your circumstances and applicable privacy requirements, you may have choices or rights concerning personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern about privacy handling.

How to exercise your choices

For a privacy request, contact support@goodmancasino.best. Please describe your request clearly and include enough information for us to understand what you need. We may ask for reasonable details or verification to protect your account and prevent someone else from obtaining your information. If you ask for access, correction or deletion, we will assess the request and respond in line with applicable requirements.

• Access: ask for a copy or explanation of personal information we hold about you, subject to applicable exceptions.
• Correction: tell us which information is wrong, out of date or incomplete and provide the correct details where appropriate.
• Deletion: ask us to remove personal information that no longer needs to be kept, noting that some records must be retained for legal, security or operational reasons.
• Marketing consent: withdraw consent or opt out of promotional communications at any time; essential account and service messages may still be sent.

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for account access, security and core functions, while others help remember preferences, measure performance or understand how the website is used. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website features, sign-in functions or the way pages operate.

Updates to this Policy

This Privacy Policy may be updated when our services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website, with the updated date or other notice where appropriate. We encourage you to review this page from time to time. If a change is important, we may provide additional notice through the website or your account.